Permanent, Full Time, Hybrid
£40,000-£50,000
What we're looking for
Are you a strategic thinker with a passion for leveraging technology to drive business transformation? As a Technology Consultant at ROCK, you will play a pivotal role in guiding organisations through their digital evolution. This client-facing position is integral to expanding our consulting services and ensuring the successful delivery of technology solutions that align with our clients' objectives.
What you'll be doing
Strategy & Client Engagement:
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Advise senior stakeholders on how to use technology to improve business operations and drive digital transformation.
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Conduct assessments of client IT environments, identifying challenges, inefficiencies, and opportunities for improvement.
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Develop and articulate technology roadmaps, aligning IT initiatives with business goals.
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Communicate findings and recommendations, ensuring clients receive clear, actionable advice tailored to their needs.
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Maintain strong client relationships, identifying upsell opportunities and supporting business growth.
Technology Delivery & Implementation:
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Support and lead the delivery of technology solutions, including cloud migrations, IT infrastructure improvements, and business applications.
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Collaborate with internal teams, including account management, the support desk and the delivery team to execute projects successfully.
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Oversee the execution of IT transformation projects, ensuring solutions are delivered on time, within scope, and budget.
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Train and support teams on new technology solutions, ensuring successful adoption.
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Monitor project performance, ensuring all solutions meet technical and business requirements.
Risk & Compliance Management:
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Identify and mitigate risks, including security threats, data risks, and compliance challenges.
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Ensure all projects adhere to industry standards, security protocols, and best practices.
Skills & experience you will need
Experience:
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3+ years of experience in technology consulting, project delivery, or IT operations (minimum 2nd/3rd line level).
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Strong technical background, with experience advising on IT solutions, cloud platforms, and business technology strategies.
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Proven ability to work with senior stakeholders, understanding business objectives and translating them into technical solutions.
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Experience managing technology transformation projects, incorporating people, processes, and technology.
Skills & Competencies:
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Excellent technical knowledge of IT infrastructures and technologies.
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Excellent knowledge with Cloud Technology such as Microsoft 365, Azure and AWS.
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Excellent communication skills, including the ability to write reports, create presentations, and deliver client workshops.
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Exceptional analytical and problem-solving skills, with the ability to identify inefficiencies and recommend improvements.
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Exceptional client communication and documentation skills in English.
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Strong organisational skills with the ability to manage complex workloads and multiple priorities.
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Full UK driving licence.
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What success looks like:
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Achieve or exceed your assigned monthly consulting sales target through both new business opportunities and the expansion of existing client engagements.
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Deliver all assigned consulting engagements and projects to a high standard, consistently contributing to the team’s delivery forecast.
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Uphold delivery excellence by ensuring complaint levels remain aligned with ISO standards, with no more than one complaint per nine engagements or projects where you are a named contributor.
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Maintain full responsibility for financial outcomes by ensuring no financial losses occur on any engagements or projects where you are a named contributor.
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Demonstrate complete ownership of every project and engagement, with thorough and accurate documentation maintained throughout and all records updated within one business day of completion.
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Complete accurate weekly timesheets, ensuring a minimum of 40 hours is logged each week to reflect your delivery and consulting contributions.
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Maintain a strong delivery reputation by ensuring at least 90% of client feedback from completed projects or engagements is positive, based on responses received where you are a named contributor.