Retail, Hospitality and Leisure

Align the customer and employee experience

Retail, Hospitality and Leisure

Utilise technology to improve customer experiences

We help the retail, hospitality and leisure industries monitor and analyse market behaviour, improve automated customer experiences and rise to the demand for augmented and virtual interactive experiences.

Network reliability, cyber security, software implementation and training, information management systems and secure data management are amongst the top priorities.

Retail

According to the Office of National Statistics, internet sales make up over 25% of total retail sales. Digital Transformation is key to ensuring the industry can meet the changing needs and demands of the modern, digitally-savvy consumer.

Successful Digital Transformation in the retail sector will need to consider design, AI, automation, user empowerment and successful implementation strategies. ROCK can help you develop better levels of customer engagement and hybrid-working models.

Hospitality

Due to its highly competitive nature, it is imperative not only to keep on top of the latest technology trends, but to be leading. Virtual reality, chatbots, voice control, the Internet of Things, automation and AI are all set to lead the digital transformation of the hospitality sector, delivering operational efficiencies and forecasting customer insight.

Sports, recreation and entertainment

Digital transformation is creating remarkable changes in sports, recreation and entertainment. From advanced data collection and management to hybrid experiences and gyroscope sensors, technology is disrupting the way we play and consume sport.

On-premise technology upgrades and management are ever more prominent for businesses. Customers expect smooth entertainment and data-driven, personalised experiences, whether in person or on screen.

Travel and tourism

The COVID-19 pandemic has undoubtedly shifted customer expectations and behaviours. It is more vital than ever before that the travel industry embraces the power of technology to deliver exceptional customer experiences and streamline operations. Mobile technology, augmented reality, the Internet of Things, blockchain, big data and virtual assistants will pave the way for innovation. We look forward to helping you achieve it.