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Account Management

What we do

Our clients come first and this team focus on making those words a reality. 

Our account management tribe are responsible for our client experience from the moment they come on board. Starting with a well-defined, seamless onboarding process, we ensure that clients are assigned to an account manager. They're responsible with building an understanding of their clients and their future goals, and then working towards accomplishing these for them.

Our solution design team build a wide range of complex solutions for our clients to help them grow and develop their organisational capabilities. Supporting these teams in the background are our special care team, who assist clients requiring resolution of specific issues or during an unstable period within their organisation. We're always innovating and through our client experience team, we constantly evaluate what we could improve and then implement an improvement plan to get it done.

Account management roles

  • Our account management team are assigned to looking after our clients and dealing with day-to-day solution requests for client queries and problems.
  • Our solution design team are vital to building grand solutions for our clients through a range of carefully constructed audits aimed at improving various parts of our clients' infrastructure.
  • Our onboarding team look after new clients and their smooth transition into ROCK from other suppliers.
  • When clients need additional support, they're in great hands with our special care team.
  • Our client experience team look at the journey our clients take through ROCK and are continuously building capabilities across our various client facing teams.

Available Jobs

Finance Director
Finance Director

Reporting to the CEO, the Finance Director will act as the CEO's 'right hand' in guidance, decision …

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Account Management Coordinator
Account Management Coordinator

As a result of increased sales volume and market share, we are recruiting an internal Account Manage…

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Full Stack Web Developer
Full Stack Web Developer

We are on the lookout for an enthusiastic individual with a clear passion for problem solving to joi…

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Senior Business Development Manager
Senior Business Development Manager

We are looking for target driven individuals with a clear passion for managing a sales pipeline with…

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Take a Look Backstage

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