Permanent, Full Time, Hybrid
£35,000-£40,000
What we're looking for
Are you a skilled Technical Onboarding Consultant with a passion for integrating new services and suppliers into complex, multi-vendor environments? Do you excel in service transition, operational management, and client collaboration to drive efficiency and innovation? Can you ensure that every process meets the highest standards of quality and security, making a meaningful difference for our clients?
What you'll be doing
Client Onboarding:
-
Oversee the configuration and integration of client systems, ensuring seamless alignment with our infrastructure.
-
Collaborate with diverse teams across the business to deliver tailored and exceptional onboarding experiences that meet each client's unique needs.
-
Act as a trusted advisor, providing expert support and guidance to clients during the initial stages of their partnership to establish a solid foundation.
-
Establish and implement robust security protocols, including customised access controls and configurations, to ensure compliance with both client requirements and our standards.
Client Offboarding:
-
Oversee the secure and respectful deactivation of client accounts and services.
-
Manage data transfer or return processes, adhering to privacy and security protocols.
-
Coordinate across teams to ensure a professional and seamless client exit process.
Service Transition:
-
Develop and execute comprehensive transition plans, ensuring new services or suppliers align with operational requirements.
-
Conduct readiness assessments to confirm that new systems or suppliers are prepared for live environments.
-
Collaborate with clients and vendors to foster alignment with service management goals.
-
Produce high-quality documentation, including transition plans and service reports, to maintain clarity throughout the process.
Process Optimisation:
-
Continuously refine onboarding, service transition, and offboarding workflows to enhance efficiency.
-
Identify and implement automation opportunities, reducing manual effort and improving client satisfaction.
Skills & experience you will need
Experience:
-
Demonstrated experience in service transition, onboarding, or technical customer-facing roles such as solutions engineering or service desk operations.
-
Understanding of ITIL principles, with practical application in service transitions.
-
Experience managing multi-vendor environments.
Skills & Competencies:
-
Excellent communication and stakeholder management skills, capable of engaging with senior client representatives and technical teams.
-
Proven ability to identify risks, resolve conflicts, and deliver solutions that align with client and business objectives.
-
Commercial awareness of IT services, SLAs, and contract management.
-
Full UK driving licence.
-
What does success look like?
-
Deliver all assigned onboarding engagements in a timely and effective manner, contributing consistently to the team’s delivery forecast.
-
Produce comprehensive and actionable onboarding plans for every engagement, ensuring plans are agreed and signed off by both internal stakeholders and the client.
-
Maintain regular, structured communication throughout all onboarding engagements, ensuring at least 90% positive client feedback and no more than 1 complaint for every 3 onboarding engagements where you are a named contributor.
-
Achieve or exceed your assigned monthly consulting sales target through both new business opportunities and the expansion of existing client engagements.
-
Ensure no financial losses are incurred during onboarding activities where you are a named contributor, adhering to budgeted time and resource allocations.
-
Capture and document complete, accurate, and operationally useful client data for 100% of onboardings, ensuring smooth service transition and ongoing support readiness.
-
Complete accurate weekly timesheets, ensuring a minimum of 40 hours is logged each week to reflect onboarding and transition-related activity.