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The Senior Transition Engineer is the highest point of technical escalation within the Onboarding function, ensuring the quality of Onboarding activities for the entire function, ensuring that our Clients receive the best possible experience during their first interactions with ROCK.
The Senior Transition Engineer is responsible for a range of onboarding and transition related tasks, working with our new Clients to ensure the success of our very refined Onboarding process. This includes working with primary contacts at new clients to arrange the right levels of access to Client infrastructure, creating robust infrastructure and contextual documentation to ensure ROCK’s ability to successfully deliver high quality service to Clients once transitioned to a business-as-usual support position.
The Senior Transition Engineer also supports other Onboarding engineers within the function by providing day to day support where technical escalations are required, and by performing a range of quality assurance tasks to ensure ongoing learning and development of other members of the team.
Qualifications or Functional Experience
System or Knowledge
Most of our employees progress within their first 12 - 18 months, but mileage may vary.
This is a fantastic opportunity to be an important part of ROCK. We are embarking on a five-year strategy which will be hugely rewarding for our people, and we want your help to do that.
Benefits are very competitive for this type of role, such as: