IT Support Services

ROCK’s IT support services are characterised by an in-depth understanding of each of our clients and our proactive approach: we monitor and maintain vital systems, ensuring they are continuously optimised and aiding our clients’ objectives.

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ROCK: a trusted, established managed service provider

A business’s IT infrastructures are amongst their most vital assets. They allow instantaneous communications to be sent to, or received from, virtually any location. Customers can access online resources at any time of the day in order to purchase goods or have queries answered. It’s even capable of undertaking a variety of otherwise time-consuming and repetitive tasks, completing them to a consistently high standard.

Remarkably, these are just a few of the ways IT and technology typically benefit businesses. They are, quite simply, an indispensable part of virtually all modern organisations; so much so that, if they fail to operate as they should the affected company can grind to a halt. Even infrastructure that remains functional but ceases to provide the most efficient solution possible can result in a competitive advantage being lost.

Continuous maintenance and improvement

As part of our managed IT services, ROCK not only monitor and maintain vital infrastructures, but also subject them to scrutiny at regular intervals to identify solutions that will drive improvements across a variety of business functions.

Our audits not only include an in-depth review of existing infrastructure, but also qualitative and quantitative research methodologies such as interviews and data analysis to glean a holistic understanding of clients’ business models, their practices and objectives. This understanding is blended with considerable knowledge of a variety of industries and technical expertise in order to identify the most beneficial solutions for each of our clients.

24-hour support every day of the year

The technology that drives businesses doesn’t sleep, nor does our support. We recognise the importance of swiftly resolving any issues with infrastructure and offer ‘always-on’ support as a result.

Insights

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Performance Improvement

Managed IT 2.0: from proactive to predictive

14/02/2020

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Technology

How we built our world class support desk

03/01/2020

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Digital Transformation

From innovative to ineffective: the importance of auditing digital infrastructure

14/11/2019

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Digital Transformation

Why data set amalgamation is key to superior decision making

05/11/2019

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