How ITSM Supports Your Digital Transformation

Companies need to do more than just implement standard IT into their processes. To compete at the top level of their industry, businesses need to adopt an optimised digital solution that pushes them closer to their business goals. Having generic IT solutions for the sake of it may not work best for your business. To unlock your full potential, you need considered, tailored IT services that provide new capabilities.

This is why digital transformation is becoming such a big focus in modern industry. According to Flexera, digital transformation is a top priority for 74% of organizations. It’s now higher on the priority list than cyber security and cloud implementation. It’s time to reevaluate your processes and identify where IT and digital technology can elevate your performance. If you don’t, your competitors will, and it can be a struggle to keep up.

Digital transformation is a non-negotiable, but you need to make sure that you evolve your technology the right way. Otherwise, you can run into issues. That’s where IT Service Management (ITSM) can help.

IT support mentor explaining information to female colleague on laptop.

Why you need ITSM for Digital Transformation 

Digital transformation is a demanding undertaking. Regardless of what aspect of IT you’re changing, it involves a complete reshaping of business processes to enable you to harness the power of IT technology. This change can be challenging to manage. That’s where IT Service Management comes in.

When making big, transformative changes to a business, there’s always a risk for things to go wrong. According to Deloitte, 70% of digital transformation projects fail. ITSM reduces the risk, making the change seamless while improving service delivery. In its essence, ITSM is IT support focused on the delivery and management of IT services. By following multiple guidelines and frameworks, the ITSM model provides the best possible transition from one process to another.

There are a lot of plates to spin when conducting digital transformation: integrating new tools, procuring hardware, setting up applications, and figuring out how they fit into your IT budget are just a few things that need to be managed. IT service management helps prevent these plates from crashing down.

How ITSM Benefits Digital Transformation

ITSM doesn’t just make digital transformation easier to implement. It also provides even more benefits for businesses, including:

  • Reduced costs:  The longer digital transformation takes to implement, the more it’s going to cost. Delays can happen if the project isn’t appropriately managed. IT service management provides a structure that can prevent the transformation from overrunning, saving on costs.  
  • Enhanced business performance: Using ITSM practices can limit downtime and ensure your business is still operational during the change. This allows your teams to remain productive and maintain performance. Once complete, digital transformation will boost performance, as ITSM teams will have identified solutions that best suit your needs.
  • Streamlined workflows: Obsolete legacy systems are slowing down workflows, making them clunky and less fit for purpose. Without ITSM, these older processes overstay their welcome as they’ve not been identified as a problem soon enough. By adopting ITSM frameworks, changes can become more timely, ensuring that your workflow is always optimal. 
  • Improved customer experience: One core component of ITSM is its customer-centric approach. When using ITSM to guide your digital transformation, you’ll integrate IT solutions that enhance the customer service of your clients, as the IT is more aligned with their needs and expectations. 
Business leaders discussing a plan round an office table.

Our approach to ITSM and Digital Transformation 

We’ve helped many businesses experience the power of a comprehensive integration of digital transformation. The future of business is becoming more tech-focused by the day. Let us work with you to ensure your digital processes are up to pace.

Offering complete IT support, our expert team will handle the overhaul of your IT infrastructure to not only align it with modern standards but to future-proof it for what’s to come. Guided by ITSM best practices and industry-leading frameworks like ITIL 4, our IT service management promotes a seamless transition to your business’s new way of life. Open a world of new digital capabilities, with minimal downtime.

We’re focused on crafting IT support solutions that help you achieve your business goals. Our ITSM will ensure that your digital transformation is tailored to you. Don’t change for the sake of it; use digital transformation to evolve and reach your full potential.



Using ITSM best practices to deliver quality IT support

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