IT Outsourcing Challenges

In today's fast-paced business environment, outsourcing IT functions can be a viable solution for many organisations. However, despite the many benefits, outsourcing can also come with its own set of challenges, especially for those with no previous experience in selecting a provider or outsourcing services. In this article, we will explore some of the most common challenges of IT outsourcing and offer some insights on how to overcome them.

Loss of control

When outsourcing any business function to an external vendor, organisations can feel like they are giving up control over their own projects. This can be difficult if the vendor of choice operates by different standards and methods from your organisation’s processes.

Poor cost estimates

Organisations with no prior experience in outsourcing might budget poorly for the project and find themselves overwhelmed by unexpected costs.

Choosing the right vendor

Deciding between a small and an enterprise-sized IT service provider can be difficult. The former might provide little room for scalability, while the latter might adopt a less personal approach to your project and charge you more. At ROCK, we offer tailored IT outsourcing services to businesses of all sizes, from enterprises to small businesses and charities.

Contracts and legal processes

Legal processes linked to outsourcing contracts might be complex depending on your chosen provider’s location and terms and conditions. Even a small misunderstanding could lead to unwanted project outcomes.

Communication and cultural differences

Similarly, if companies decide not to outsource their IT locally, they might find themselves working with an IT team spread across different countries and/or time zones. This can lead to misunderstandings and difficult communication, potentially affecting projects.

Selecting the right outsourcing approach

Finally, it can be hard to choose the right outsourcing approach depending on the project at hand. In IT outsourcing, the two most common approaches are hourly and fixed-rate contracts. Many organisations struggle to determine which one might be the right approach for their project. At ROCK, we offer a range of flexible options, from hourly contact to specific tier support or a fully managed IT service desk. Before choosing the level of support you require, it is important to have an accurate assessment of your current capabilities. Our proactive support plans mean that we can fit into your existing infrastructure to seamlessly expand your capabilities.


IT outsourcing can offer significant benefits to organisations of all sizes, including cost savings, access to specialised expertise, and increased efficiency. However, outsourcing can also pose challenges, from loss of control to communication difficulties. By choosing the right outsourcing approach and partnering with a reputable provider like ROCK, organisations can mitigate these challenges and reap the rewards of IT outsourcing. With tailored services for businesses of all sizes, ROCK can help organizations navigate the outsourcing landscape and achieve their IT goals.​​​

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