Introduction
Marlowe Environmental Services (Marlowe) delivers water hygiene, air hygiene, wastewater, and property compliance services across multiple regions. With operations spanning numerous sites, the organisation required a reliable IT framework capable of supporting continuous service delivery and strict compliance obligations.
Manual processes, inconsistent patching, and limited visibility of IT performance created risks to uptime and operational efficiency. The business needed a proactive partner to manage cloud performance, deliver responsive onsite support, and bring structure and predictability to IT operations.
By partnering with ROCK, Marlowe transitioned to a hybrid managed service model combining onsite support, Azure governance, and proactive monitoring, enabling stable, compliant, and cost-efficient IT operations.
The Challenge
Marlowe’s nationwide footprint and specialist operations introduced several technology challenges:
- Frequent onsite issues causing delays and service disruption.
- Cloud performance fluctuations and unmonitored costs.
- Inconsistent patching and security vulnerabilities across devices.
- Limited visibility of infrastructure health and compliance status.
- Rising ad hoc IT costs and unpredictable maintenance spend.
- Reactive support model with little preventative maintenance.
To sustain growth and compliance, Marlowe needed a partner to deliver unified oversight of its IT estate, providing both rapid onsite response and proactive management of cloud and endpoint systems.
The Solution
ROCK deployed an IT framework combining Azure cloud management, remote monitoring, and ad hoc onsite support under defined SLAs.
- Infrastructure & Uptime: Onsite engineers available same or next day for hardware and network issues.
- Cloud Management: Azure environment optimised for performance and cost control, including backup, disaster recovery, and budget alerts to prevent overruns.
- Proactive Monitoring & Maintenance: Deployment of RMM agents across servers and endpoints for early fault detection, automated patching, and scripting.
- Security & Compliance: Standardised patching, performance reviews, and monitoring dashboards ensured consistent alignment with internal governance and ISO frameworks.
- Service Integration: Support for remote issue resolution, seamlessly escalating onsite when required.
- Governance & Reporting: Reporting and quarterly reviews on system health, compliance, and costs ensured transparency and continual optimisation.
The Benefit
The transition to a support model gave Marlowe a secure, stable, and cost-predictable IT environment. Key outcomes included:
- Downtime: Reduced through faster onsite dispatch and proactive monitoring.
- Cloud efficiency: Optimised Azure spend with reserved instances and ongoing reviews.
- Patch compliance: Automated patching reduced vulnerabilities across all endpoints.
- Visibility & reporting: Centralised dashboards provided real-time insight.
- Cost predictability: Defined rates replaced unpredictable ad hoc charges.
- Operational continuity: Reliable hybrid model improved service resilience and compliance.
Proof In Numbers
100% Reduced in downtime
100% Reduction of emergency callouts
90% Improved patch compliance consistency
3% Cost savings achieved through Microsoft Azure
Why work with ROCK
For Marlowe, this partnership delivered far more than IT transformation; it established a stable, compliant, and high-performing technology foundation that underpins every site. By migrating to the Cloud with Microsoft Azure, proactive RMM oversight, and responsive onsite support, ROCK enabled consistent operations and measurable IT cost control across the organisation.
ROCK’s transformative support goes beyond just IT. Our team works as an extension of the client’s own IT operation, embedding governance, visibility, and structure into everyday processes. This alignment ensures IT not only supports business performance but actively drives it, strengthening compliance, resilience, and user confidence.
With predictable costs, reliable uptime, and full visibility of their IT estate, Marlowe can now focus on what matters most, delivering safe, compliant environmental services with confidence and continuity, supported by a technology partner they can trust.
“Having the combination of ad hoc onsite support, Azure cloud management and proactive RMM oversight has improved our IT operations. Issues are resolved before they escalate, our cloud estate runs efficiently, and onsite engineers are available when needed.”
- Head of IT, Marlowe Environmental Services
