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Client Results

 

We pride ourselves on our ability to provide our clients with technology management consulting services that consistently deliver positive, palpable change.

Below, you’ll find a few examples of how we’ve leveraged various forms of tech to deliver substantive improvements to clients throughout numerous sectors:

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Client Result

How ROCK transformed a prominent insurance provider’s customer support department
An insurance services provider based in the north Midlands contacted ROCK for help to increase the performance of their support team while enabling staff to work from home where necessary.
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Client Result

How ROCK helped an estate agency setup its own IT service desk
Read about how ROCK helped a firm of estate agents setup their own in-house IT support desk, in turn allowing them to implement powerful tech-based changes with ease.
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Client Result

How ROCK’s Premier IT Management services helped a prominent charity
A charity based in multiple UK locations requested a customised managed IT solution to improve its volunteer onboarding and education processes.
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Client Result

How ROCK’s IT Management services transformed an architectural firm
Find out how ROCK developed a robust network for an architectural firm, significantly increasing productivity in the process.
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Client Result

How ROCK's Security Operations Centre protected a law firm's data
Find out ROCK's Security Operations Centre helped a law firm secure their highly-sensitive data, implement robust backup and restoration procedures and taught their employees how they could play their part in protecting the firm from cyber crime.
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Client Result

How ROCK helped an educational institution avoid the wrath of regulators
When a college contacted ROCK and requested that we audit their cyber security solutions, we identified issues concerning the management of employee's personal endpoint devices. It was also noted that staff regularly took unencrypted data off-site. ROCK therefore set about addressing both concerns.
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Client Result

How ROCK overhauled a client’s network infrastructure and improved productivity by 30%
Following a period of growth, a construction firm saw their network’s performance decline. ROCK audited their setup and noted infrastructural deficiencies. These were addressed, yielding a 30% increase in productivity and a 5000% increase in internet upload and download speeds.
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Client Result

How Cyber Security Essentials accreditation helped a retailer grow online sales by 7%
When a large retailer saw their online sales decline, they contacted ROCK. We surveyed website users and discovered that they were concerned about the site’s security. ROCK therefore helped the client gain Cyber Security Essentials accreditation, resulting in a 7% increase in online sales.
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Client Result

How ROCK ensured a firm of solicitors were compliant and robust
Having begun providing IT support to a firm of solicitors, ROCK observed considerable deficiencies with their backup procedures and set about correcting them, resulting in automated backups and streamlined e-discovery processes.
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Client Result

How ROCK helped a call centre implement and effectively leverage dialler software
Following them having unsuccessfully tried to install dialler software in an attempt at improving productivity, a call centre contacted ROCK, requesting that we undertake the necessary installation.
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Client Result

How ROCK enhanced the robustness of a commercial caterer’s IT infrastructure
An independent commercial caterer based in the South-West of England contacted ROCK following unreliable IT infrastructure having negatively impacted their remote customer services team. ROCK identified and implemented changes that generated considerable improvements.
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Client Result

How experience design enabled a successful product re-launch
Having launched and then abandoned a new range of sportswear approximately 12 months prior, a retailer contacted ROCK, requesting that we review their launch and identify any potential shortcomings. ROCK’s recommendations ultimately led to a successful re-launch of these products.

           

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