IT Project Engineer

What we are looking for

Full-time, Permanent, Competitive Salary 

We are looking for a talented IT Engineer to join us as an IT Project Implementation Engineer, providing hands on support in the South Wales area. This exciting opportunity will give the selected candidate the chance to maintain and configure some of the latest and greatest technology from industry leaders such as Dell, Apple, HP and Microsoft. Also gaining exposure to Network hardware installation; including switches, routers and cutting-edge firewalls from the likes of SonicWALL, Cisco and Draytek. Our IT Project Engineers are at the centre of our client experience at ROCK, working with primary contacts at our clients to ensure they receive the best possible experience during their interactions with ROCK. 

The ideal candidate will have some experience in a role involving hands on IT infrastructure at a combined 1st/2nd line level with additional client/customer facing experience. Any 3rd line experience with servers, networking or hardware is desirable although being able to think on your feet and resolve a multitude of problems is even more important! 

The successful candidate will be located in our Bridgend team, but based primarily on client sites, ensuring ROCK’s ability to successfully deliver high quality service to our clients across the region. 

Essential skills

  • 3+ years in an IT engineer role is recommended, though personal experience and technical knowledge is more valuable. This role is roughly equivalent to a Second-Tier level 
  • Excellent client communication and documentation skills in English 
  • Strong organisational skills and ability to manage complex workloads and multiple priorities 
  • Excellent time and workload management skills with strong focus on attention to detail 
  • Confident, ambitious and energetic with a persuasive manner and the ability to use your initiative 

Desirable skills

  • Experience of project implementation would be a distinct advantage 
  • Experience of working within a Managed Service environment is desirable 

Benefits to shout about

  • 25 days annual leave plus bank holidays
  • Enhanced Sickness Scheme
  • Employee Referral Programme
  • Annual well-being allowance
  • Award winning ROCKstar culture

Application

Do you have what it takes to be part of the winning team?

Benefits

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Fancy a break? We offer 25 days holiday and bank holidays on top. We also offer a holiday exchange where employees can buy and sell holidays.

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We offer flexible working hours, and all our employees can take advantage of working from home each week, whilst certain teams are able to work from home full time.

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Our employees are at the heart of everything we do. We offer a wellbeing allowance each year to be utilised on activities that promote mental and physical wellbeing, in addition to a Cycle to Work scheme.

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We offer market-leading training for all of our employees; especially our sales and IT training programmes, which offer particular opportunities to develop skills and progress within the organisation.

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We are unique. Our award-winning culture is employee centric, with exciting cash and bonus incentives, events and team bonding ever present.

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We offer a pension with a market-leading provider; a company sick pay programme including income protection and death in service payment.

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A large number of our team are involved in community initiatives, using work time to make a positive impact on our people, communities and the planet.

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"ROCKstars" is our unique approach to having fun and this is a huge part of our success. We celebrate as many events and occasions as possible and this creates an electric working environment. 

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Promotion and pay is critically important to us. In 2021-2022 our salaries increased by an average of 17.77% and 78% of people were promoted within the first 12 months of starting at ROCK.

© 2022 ROCK. All rights reserved.

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