Client Experience

ROCK leverage our considerable technical knowledge, teaming this with an in-depth understating of organisation’s practices to ensure that every client interaction leaves a lasting impression.

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Every time a customer – or prospective customer, for that matter – interacts with your organisation, you have an opportunity to display your professionalism, poise and ability. All too often, these opportunities are wasted, with poor client experience leading to cancelled orders and diminished reputations.

Technology, though, can be used to enhance and improve customer journeys in a multitude of ways. AI and automation can, for example, make it far easier for existing clients to get the help they need. Upgrading servers – or even moving infrastructure to virtual premises – can resolve problems with unresponsive websites and other digital assets. Big data can, provided the right metrics are identified, provide valuable insights that can bring about improvements to products and services.

ROCK’s consultancy team will undertake exhaustive audits to identify potential pain points with regards to your user’s various journeys and, teaming this with our knowledge of tech, business and customer service, will deliver solutions that ensure customers always see your business in the best possible light.

 

What We Do

  • New product experience and go-to market strategy design
  • Client happiness and competitor market research
  • Digital Transformation strategies for building future offerings
  • Brand and marketing design services
  • Help clients rethink service delivery and improve CX/UX
  • Sales and channel development

Insights

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Digital Transformation

What the next generation of Digital Disrupters need to learn from the last

05/02/2020

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Culture

In conversation with Rob Dance: what next?

17/01/2020

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Digital Transformation

Hotels of the future: how IoT can transform the hospitality industry

06/01/2020

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Digital Transformation

What is digital transformation?

20/11/2019

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What next?

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